Refund policy

Custom flower orders

Every flower is handmade to order in the set and color you choose, so customized orders can't be returned or exchanged.

Handmade, one of a kind: because each flower is shaped by hand, your flowers may not match the photos 100%. Colors and shapes may vary slightly, and that's part of their charm.

Damaged or broken flowers

If your flowers arrive damaged or broken, contact us within 7 days of delivery at hello@houseofjuliabloom.com with photos of the flowers and the packaging. We'll arrange a return for repair, replacement or refund. The buyer pays the cost of return shipping.

Digital tutorials

PDF guides are delivered instantly and can't be returned, so all digital sales are final. If your download doesn't work, contact us and we'll send it again.

Backdrop rentals

A $50 deposit holds your date. If you book less than 2 weeks before your event, the deposit is non-refundable. If you book 2 weeks or more ahead, the deposit is refundable until 14 days before your event, then becomes non-refundable. The remaining balance is due 50% the day before the event and 50% before or during the event. Rental pieces stay the property of House of Julia Bloom; care, damage and return terms are set out in your rental agreement.

Questions

Email hello@houseofjuliabloom.com or message us on Instagram @house_of_julia_bloom.